All orders placed with XCCEL RACING (phone, fax, mail, internet/web & e-mail) constitute the acknowledgement and acceptance of all conditions. All parts shall remain the property of XCCEL RACING until paid for in full. All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice. Some product images may be shown with optional items that are sold separately. Depending on the product(s) ordered and the destination of the order, certain shipping services may not be available.
All Credit Card Orders can only be shipped to a VERIFIED Billing Address. Credit Card Orders will not be shipped until all information are verified and matched. All other orders (Check, Money Order, Paypal and Wire Transfer) will not be shipped until payment has been received in full. All unpaid orders will be cancelled after 30 calendar days. As a security precaution, all IP Addresses will be recorded for each completed web transaction.
All returned merchandise must be unused and in its original saleable packaging. Returned items will only be accepted if the items are returned to XCCEL RACING within 14 business Days of merchandise receipt. Selecting an expedited shipping method does not guarantee that the order will be shipped by a certain date. An expedited shipping method only instructs XCCEL RACING to use that method of shipping when the order is processed and ready to ship. In the event that our computer server/database encounters technical difficulties which causes problems with our product pricing, shipping calculations, or sales tax computations, XCCEL RACING will correct all discrepancies at the time of processing. Customers will be notified of any errors and will have the option to continue with the order with corrected totals or to cancel the order.
XCCEL RACING will not be held responsible for any miscalculated totals due to computer/server errors. Return for exchange or credit will be allowed only within 7 business days from the date of receipt. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange will be honored on merchandise that shows signs of having been installed, modified, mounted, scratched, or defaced. Returns must be sent freight prepaid and insured by you. A credit or exchange will not be considered until all relevant items, hardware, and accessories have been returned to XCCEL RACING. (Please carefully read and follow the terms, located in the “policy” section on this website). Original shipping and handling charges are not refundable. All custom entry fees and duty associated with any return or exchanges will be charged to the customer.
A written explanation and a contact telephone number where we may be able to reach you is required. It is the responsibility of the customer/installer to verify the correctness of size and application of all parts before installation. Shortage claims must be made within 5 working days of receipt date. All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packing materials for carrier inspection. All special orders (personalized/specially fitted) items must be paid in full at the time of order. All special orders and custom orders will be processed in the most timely and efficient manner possible; however, XCCEL RACING will not be held responsible for delays above and beyond its control. No cancellations, credits, or exchanges on special order items or custom order items. Any refused shipments sent back to
XCCEL RACING does not constitute the right to a exchange or credit. It is the customer’s responsibility to make all arrangements with XCCEL RACING for refused shipments.
WARRANTY: No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, or mishandling. Customer, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims. There is no warranty on clothing or decals.